Customer support that small SaaS teams actually enjoy running.
Connect brings your shared inbox, AI chat and help centre into one branded product — without the cost or complexity of enterprise tools.
Set up in under 15 minutes · Flat monthly pricing · Cancel anytime
The problem
Small SaaS teams stitch together a help desk, a chat widget, a knowledge base and a docs site — each with per-seat pricing, each disconnected. Founders end up writing the same reply for the tenth time at 11pm.
The Connect way
One platform for support, self-serve and AI chat. Help centre articles power instant answers. The team writes less, customers wait less, and a real human is always one click away.
Everything in one calm product
Built around what a small SaaS team actually needs to look after customers — nothing more.
Shared inbox
Email-to-ticket, form-to-ticket, statuses, assignment and internal notes — one place for the whole team.
Live chat
A branded chat widget on your site for real-time conversations, with seamless handoff from AI.
AI chat assistant
Trained on your help centre. Answers questions instantly, asks for clarification and escalates when needed.
Help centre
Public articles with categories, search and SEO-friendly pages — generated and improved by AI.
Fully brandable
Your logo, colours and fonts. Deploy on a custom domain or subdomain — no Connect branding in customers' way.
Always reach a human
AI handles the repetitive 80%. Customers can always escalate to a real teammate — no dead ends.
AI that actually reduces your support load.
Embedded across the whole product to help your team write faster, deflect repetitive questions and keep customers moving — never as a wall between them and a real human.
- Reply suggestions linking to your help centre
- Brand-tone matching set by your admin
- Intent detection on every incoming ticket
- Auto-drafted replies from existing articles
- Generate help articles from resolved tickets
- Spot knowledge gaps in your help centre
Built for small SaaS teams.
Founders, support engineers and product teams who want to look after their customers properly without paying enterprise prices or learning a new tool every quarter.